Venue: The training workshop will be held at SDPI or in a local hotel in Islamabad.
Time: 9:00 a.m. to 4:30 p.m. (daily) Workshop
fee: Rs 8,500 |
 Introduction
An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office working and the skills required by office secretaries. Decision makers are overloaded by information and data so they need skilfully trained office secretaries to stream line the flow of information. The more skills secretaries have, the more time their organizational heads will save and the organization as a whole will become more effective.
This three-day training course on Secretarial Skills has been designed to improve knowledge and skills of secretarial staff in the public, private and NGO sector organizations. The course will help participants to learn executive secretarial skills.
Who should attend
Secretaries and administrative assistants of the public, private and non-profit sector organizations desirous of enhancing their skills and knowledge to usefully contribute in the working of their organizations.
Methodology
The training will be interactive and participatory, including class lectures, Power Point presentations, informal discussions, group exercises and experience sharing.
Course objectives
- develop an understanding of effective office environment;
- segregate important tasks and prioritise them;
- learn how to effectively deal with internal and external customers;
- know how to write various types of letters/memos;
- learn techniques of effective oral and written communication;
- use MS Access for secretarial work
Medium of instructions
English will be the medium of instruction for this course.
Contents
1. The Right Environment
- Overview of the office environment
- Skills office secretaries must have
- Facilitating supervisor’s work
- Future challenges
2.
Effective communications
- Telephone and reception
- Body language
- Do's and dont's of introduction
- Overcoming communication hurdles
- Listening skills
- Interview techniques
3. Time management for greater efficiency
- Prioritization
- Handling interruptions
- Organizing meetings
4. Correspondence
- Letters, memos
- Precedence
- Protocol
- Resume writing
5. Customer Service
- Your role in dealing with customers
- Common courtesies
- Finding what your customer really want
- How to react when things go wrong
6.
Microsoft Access for Secretarial Work
Resource
person
Zahir Uddin Butt, the lead trainer, holds masters degrees in Economics, Political Science and Public Administration. He is a Certified Human Resource Professional and Certified Training and Development Professional from Canada. He has conducted a number of workshops on enhancing secretarial and office management skills. He has a diverse NGO, public and private sector background, having worked as a management consultant, trainer, project administrator, and HR consultant over the last fourteen years in Pakistan and Canada. He has also been a visiting faculty member with University of Arid Agriculture Rawalpindi, Allama Iqbal Open University, Preston University and Bahria College Islamabad. Currently he is working with SDPI as Master Trainer. He will be assisted by other co-trainers and guest speakers.
Deadline for Registraiton
Completed Registration forms should reach the Senior Training Coordinator via fax or mail latest by 27 December 2004. The institute will confirm registration upon receipt of fee by a return fax. Please use a separate registration form for each nominee. Please note that seats are limited and applicants will be registered on a first come, first served basis. Registration will close if all the seats are taken up before the last date.
Discount
SDPI members are eligible for 7.5% discount. Organizations nomination five or more persons will be given 15% discount.
PEP partners and HRDN members are eligible for 15 percent discount. This concession would be available if two or more nominations are received. HRDN members should send their nominations through HRDN secretariat.
Withdrawal requests will be processed
as under:
| 10
or more days before workshop |
Full
refund |
| Nine
to four days before workshop |
75 percent
refund |
| Three
days before workshop |
50 percent
refund |
| Two
or less days before workshop |
No refund |
Cancellation/Postponement
SDPI
reserves the right to cancel or postpone the workshop if circumstances
require. In such an event, SDPI will ensure that registered participants
are informed as soon as possible. SDPI will also refund registration fees
according to our refund procedures.
Award
of certificates
Trainees successfully completing 85 percent of the workshop would be awarded
certificates.
PEP partners
and HRDN members are eligible for 15 percent discount. This concession
would be available if two or more nominations are received. HRDN members
should send their nominations through HRDN secretariat.
Training Venue
The training workshop will be held at SDPI or in a local hotel in Islamabad.
Time
9:00 a.m. to 4:30 p.m. (daily)
Further Information
For further details, please contact:
Brig. (retd) Mohammad Yasin
Senior Training Coordinator
Sustainable Development Policy Institute (SDPI)
# 3 UN Boulevard, Diplomatic Enclave 1, G-5 (P.O. Box 2342) Islamabad
Tel: 051-2278134, Fax: 051-2278135 E-mail:
(yasin@sdpi.org)
Website: www.sdpi.org
tel. +92-51-2278134 or fax: +92-51-2278135
Registration Form
 View registration form |
