| Venue: The training workshop will be held at SDPI or in a local hotel in Islamabad. |
Introduction
An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office working and the skills required by office secretaries. Decision makers are overloaded by information and data so they need skilfully trained office secretaries to stream line the flow of information. The more skills secretaries have, the more time their organizational heads will save and the organization as a whole will become more effective.
This three-day training course on Secretarial Skills has been designed to improve knowledge and skills of secretarial staff in the public, private and NGO sector organizations. The course will help participants to learn executive secretarial skills.
Who should attend?
Secretaries and administrative assistants of the public, private and non-profit sector organizations desirous of enhancing their skills and knowledge to usefully contribute in the working of their organizations.
Objectives
By attending this 3-day comprehensive training course participants will be expected to:
- develop an understanding of effective office environment;
- segregate important tasks and prioritise them;
- learn how to effectively deal with internal and external customers;
- know how to write various types of letters/memos; and
- learn techniques of effective oral and written communication
Methodology
It will be an interactive course. Participants will be encouraged to discuss and clarify their concerns on the subject.
Contents
The workshop will cover the following topics:
The Right Environment
- Overview of the office environment
- Skills office secretaries must have
- Facilitating supervisor’s work
- Future challenges
Effective communications
- Telephone and reception
- Body language
- Overcoming communication hurdles
- Listening skills
Time management for greater efficiency
- Prioritization
- Handling interruptions
Business Correspondence
Dealing with Customers
- Your role in dealing with customers
- Common courtesies
- Finding what your customer really want
- How to react when things go wrong
Organizing and Managing Meetings
- Planning and organizing meetings
- Four P’s of effective meetings
- Some do’s and don’ts in managing meetings
Computing Skills
- Some Time saving techniques & useful features of Windows and MS Word
- How o create an effective presentation for your boss using PowerPoint
- Introduction to Outlook
Medium
of instructions
English will be the medium of instruction for this workshop. However, an effort will be made to conduct the workshop using both English and Urdu.
Resource
person
Brig (Retd) Mohammad Yasin, the lead trainer, holds master’s degree in Political Science and is B.Sc. (Hons) in War Studies. He is a Chartered Engineer in Electronics and is member of various electrical engineering institutions at home and abroad. He was on the faculty of Military College of Signals. He also served on the Prime Minister’s Committee for Research and Analysis where he worked on various research projects. He is currently working in SDPI as Advisor Capacity Building. At SDPI, he has worked on District Administration and Police Systems, Dispensation of Justice in Pakistan, Information Technology and development of databases. He has conducted/organized over a hundred workshops on subjects of management and in other specialized areas and has been a trainer for a long time. He did a training on Strategic Planning and Management at the York University, Canada. He also did advanced engineering training/education in UK and USA. He has written numerous papers and edited two books.
Zill-i-Ehsan, holds master’s degree in Information Technology. He has over 14 years of professional experience and has been associated with education, training and development for the last 10 years. Before joining the academics he worked with various business organizations where he was instrumental in the improvement of general office management procedures. As a training professional, Mr. Zill-I-Ehsan, has designed and conducted trainings for organizations in the Development sector as well as sectors like Telecom, Banking, Oil & Gas, FMCG’s and Education. He has also designed, conducted and coordinated trainings for some projects of United Nations and Armed Forces. He specializes in Business Communication and Presentation Skills, Project Management, Information Management, Office Computing and Management Skills. At present he is working as trainer/training manager at SDPI.
Deadline for registration
Please return the attached registration form to the Program Secretary, SDPI, by 7 April, 2007 at the latest via fax or mail. The institute will confirm the registration upon receipt of fee by a return fax. Please use a separate registration form for each nominee. Seats are limited; the applicants will be registered on a first come, first serve basis. Bookings will close for registration if all the seats are taken up before the last date.
Registration fee
Rs
11,500/=
per participant.
Discount
- 25% discount is available to the following:
- Women
- SDPI members
- HRDN members on each nomination
- Students registering through their institutions
- Other organizations registering two or more persons
- Special discount for journalists:
- One free seat is available to nominees of Press Clubs. 25% discount will be given on additional nominations
Withdrawal requests will be processed
as under:
| 10
or more days before workshop |
Full
refund |
| Nine
to four days before workshop |
75 percent
refund |
| Three
days before workshop |
50 percent
refund |
| Two
or less days before workshop |
No refund |
Cancellation/postponement
SDPI reserves the right to cancel or postpone
the workshop if circumstances require. In such an event, SDPI will ensure
that registered participants are informed as soon as possible. SDPI will
also refund registration fees according to our refund procedures.
Award
of certificates
- Trainees successfully completing 85 percent of the instructional sessions will be awarded completion certificates.
- Trainees who for genuine reasons are unable of complete 85 percent attendance but attend 60 to 84 percent instructional sessions will be given partial attendance certificates.
- Trainees attending less than 60 percent of instructional sessions will be given letters specifying the sessions that they attended.
Time
9:00 a.m. to 4:30 p.m. (daily)
Further information
For further details, please contact Program Support Secretary at Tel: 92-51-2278134 or Fax: 92-51-2278135.
Registration form
 View Registration Form
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