| Venue: The training workshop will be held at a local hotel in Islamabad. |
Introduction
An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office working and the skills required by office secretaries. Decision makers are overloaded by information and data so they need skilfully trained office secretaries to stream line the flow of information. The more skills secretaries have, the more time their organizational heads will save and the organization as a whole will become more effective.
This three-day training course on Secretarial Skills has been designed to improve knowledge and skills of secretarial staff in the public, private and NGO sector organizations. The course will help participants to learn executive secretarial skills.
Objectives
By attending this 3-day comprehensive training course participants will be expected to:
- By attending this 3-day comprehensive training course participants will be expected to:
- develop an understanding of effective office environment;
- segregate important tasks and prioritise them;
- learn how to effectively deal with internal and external customers;
- know how to write various types of letters/memos; and
- learn techniques of effective oral and written communication
Methodology
It will be an interactive course. Participants will be encouraged to discuss and clarify their concerns on the subject.
Workshop content
1. The Right Environment
- Overview of the office environment
- Skills office secretaries must have
- Facilitating supervisor’s work
- Future challenges
2. Effective communications
- Telephone and reception
- Body language
- Overcoming communication hurdles
- Listening skills
3. Time management for greater efficiency
- Prioritization
- Handling interruptions
4. Business Correspondence
- Letters and memos
- Techniques of effective writing
5. Dealing with Customers/Visitors
- Your role in dealing with customers
- Common courtesies
- Finding what your customer really wants
- How to react when things go wrong
6. Organizing and Managing Meetings
- Planning and organizing meetings
- Follow-ups
- Some do’s and dont’s in managing meetings
7. Computing Skills
- Some Time saving techniques & useful features of Windows and MS Word
- How to create an effective presentation for your boss using PowerPoint
- Fundamentals of Microsoft Excel
Medium
of instructions
English will be the medium of instruction for this workshop. However, an effort will be made to conduct the workshop using a mixture of English and Urdu.
Resource
person
Mohammad Yasin, the lead trainer, holds masters’ degree in Political Science and is B. Sc (Hons) in War Studies. He did advanced training/education in UK and USA. He is a chartered Engineer in Electronics and is member of various engineering institutions at home and abroad. He worked in National Institute of Electronics for six years. He got training in strategic Planning and Management at the York University, Canada. He was on the faculty of Military College of Signals.
He worked in the prime Minister’s Committee for Research and Analysis where he coordinated a number research projects on district administration, police systems, dispensation of justice, information technology and education. Currently he is working in SDPI as Advisor Capacity Building. Earlier he worked on various research projects. He has written numerous papers and edited books on District Administration and Police Systems and Dispensation of Justice in Pakistan.
He has designed and conducted a large number of courses/workshops on management and specialized areas.
Zill-i-Ehsan has over 14 years of professional experience and has been associated with education, training and development for the last 10 years. He holds a Masters degree in Information Technology. Before joining the academics he worked for various business organizations where he was instrumental in the improvement of general Office Management procedures as well as implementation of Human Resource Development programs while being an active member of HR committees.
As a training professional, Mr. Zill-i-Ehsan, has designed and conducted trainings for organizations in the Development sector as well as sectors like Telecom, Banking, Oil & Gas, FMCG’s and Education. He has also designed, conducted and coordinated trainings for some projects of United Nations and Armed Forces. He focuses on Business Communication and Presentation Skills, Project Management, Information Management, HRD, Office Computing and Management skills. At present he is working as training manager at SDPI. He has also served on the recruitment committee of SDPI and is a member of SDPI's English Editorial Board.
Deadline for registration
Please return registration form to the Program Support Officer, SDPI-Centre for Capacity Building at the latest via fax or mail. The institute will confirm the registration upon receipt of fee by a return fax. Please use a separate registration form for each nominee. Seats are limited; the applicants will be registered on a first come, first serve basis. Bookings will close for registration if all the seats are taken up before the last date.
Registration fee
Rs. 12,500 per person
Discount
25% discount is available to the following:
- Women
- SDPI members
- HRDN members on each nomination
- Students registering through their institutions
- Other organizations registering two or more persons
Special discount for journalists
- One free seat is available to nominees of Press Clubs. 25% discount will be given on additional nominations.
Cancellation/postponement
SDPI reserves the right to cancel or postpone
the workshop if circumstances require. In such an event, SDPI will ensure
that registered participants are informed as soon as possible. SDPI will
also refund registration fees according to our refund procedures.
Award
of certificates
Trainees successfully completing 85 percent of the instructional sessions will be awarded completion certificates.
Time
9:00 a.m. to 4:30 p.m. (daily)
Further information
For further details, please contact Zulfiqar Ali, Program Secretary (Training), SDPI at Tel. 92-51-2278134 or fax: 92-51-2278135. Email: Zulfiqar@sdpi.org
Registration form
 View Registration Form
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